Working with the event logs

If you are experiencing complex issues that require advanced troubleshooting, you may need to collect information from the IP VCR logs. Typically, you will be working with Customer support who can help you obtain these logs.

Event log

The last 2000 status messages generated by the IP VCR are displayed in the Event log page (Logs > Event log). In general these messages are provided for information, and occasionally Warnings or Errors may be shown in the Event log. The presence of such messages is not cause for concern necessarily; if you are experiencing a specific problem with the operation or performance of the IP VCR, Customer support can interpret logged messages and their significance for you.

You can:

Change the level of detail collected in the traces by editing the Event capture filter page. You should not modify these settings unless instructed to do so by Customer support.
Display the log as text: go to Logs > Event log and click Download as text.
Change which of the stored Event log entries are displayed by editing the Event display filter page.
Send the event log to one or more syslog servers on the network for storage or analysis. The servers are defined in the Syslog page.

Logging using syslog

Empty the log by clicking Clear log.

Event capture filter

The Event capture filter allows you to change the level of detail to collect in the Event log traces.

Note: You should not modify these settings unless instructed to do so by Customer support. Modifying these settings can impair the performance of your IP VCR.

Normally, the capture filter should be set to the default of Errors, warnings and information for all logging sources. There is no advantage in changing the setting of any source without advice from Customer support. There is a limited amount of space available to store logged messages and enabling anything other than Errors, warnings and information could cause the log to become full quickly.

Event display filter

The Event display filter allows you to view or highlight stored Event log entries. Normally, you should not need to view or modify any of the settings on this page.

Syslog

You can configure the IP VCR to send event messages to up to four syslog servers. To add or remove a syslog server, go to Logs > Syslog and make the changes you require. See Logging using syslog.

H.323/SIP log

The H.323/SIP log page records every H.323 and SIP message received or transmitted from the IP VCR. The log can be exported in an .xml file by clicking Download as XML.

By default the H.323/SIP log is disabled because it affects performance, but Customer support may ask you to enable it if there is a problem with an IP VCR in your network. To do this, click Enable H323/SIP logging

Management event receivers

If the IP VCR is being managed by a remote management system, for instance TMS, information on that remote system may be shown on this page. In certain circumstances you may need to remove the link between the external system and the IP VCR. To do so, click Clear.

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